ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Customer Service: 'Wow' Versus 'Ow'"
Episode Synopsis
How to deliver 'wow' customer service by being 'w'illing to check for understanding -- on your part and on the customer's part. From the blog Customer Experience Optimization: (3:31)
More episodes of the podcast Improving Customer Experience
Employee Engagement in Balanced Scorecards
22/07/2010
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