Improving Customer Experience by Overcoming Ethnocentric Customercentricity

06/01/2009 4 min
Improving Customer Experience by Overcoming Ethnocentric Customercentricity

Listen "Improving Customer Experience by Overcoming Ethnocentric Customercentricity"

Episode Synopsis


How to keep outside-in focus and customer-centric motives for customer experience improvement. From the blog Customer Experience Optimization:. (4:07) - Sign-up for ClearAction Newsletter.