Improving Customer Experience

Improving Customer Experience

Por: Lynn Hunsaker

ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
71 episodios disponibles

Latest episodes of the podcast Improving Customer Experience

Employee Engagement in Balanced Scorecards 22/07/2010
Creativity for Customer Experience Improvement 10/07/2010
Improve Customer Experience by Eliminating Customer Focus Boundaries 09/07/2010
Strengthen Customer Relationship Through Customer Engagement 20/05/2010
Improve Customer Experience by Reaching Out to At-Risk Customers 20/05/2010
Why Satisfaction Surveys Aren't Customer Centric 20/05/2010
Customer Experience Management by Walking the Talk 20/05/2010
Customer Experience is Well-Defined by Metaphors 20/05/2010
Customer Survey Action Plans & Feedback to Customers 19/05/2010
Customer Experience Data: Untapped Gold Mines 19/05/2010
4 Customer Centric Culture Building Blocks 19/05/2010
Customer Experience Management Using Social Media 19/05/2010
Building a Customer-Centric Culture 19/05/2010
Customer Experience is Decided by You 19/05/2010
Customer Experience Improves Without TMI 19/05/2010
Customer Experience Social Media Conversations 15/05/2010
Customer Data Integration for a 360-Degree View of Customer Experience 15/05/2010
Energize Your Customer Experience Strategy 15/05/2010
Marketing Wins Strategic Clout by Driving Customer Experience Management 14/05/2010
New Rules of the Game for Innovation 14/05/2010
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