ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Customer Experience is Decided by You"
Episode Synopsis
You probably want to feel great more often! How can that happen? It’s up to you as a supplier to create excellent customer experiences that result in enthusiastic positive word-of-mouth and great business results. It’s up to you in all the decisions you make. Featuring the book I Love You MORE THAN My Dog: 5 Decisions That Drive Extreme Customer Loyalty in Good Times & Bad, by Jeanne Bliss. From the blog Customer Experience Optimization: at http://customer.ology.com (4:38).
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22/07/2010
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