Customer Experience Improves Without TMI

19/05/2010 3 min

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Episode Synopsis

'Too much information’ (TMI) can hurt customer experiences. It can be tempting to brag or complain about things as the customer waits for something. It can be easy to get long-winded telling a story to a customer. Be careful! Not only is TMI inappropriate and unprofessional, but it turns customers off. It can negate an otherwise stellar customer experience. From the blog Customer Experience Optimization: at http://customer.ology.com (3:10).

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Improve Customer Experience by Reaching Out to At-Risk Customers 20/05/2010

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