Energize Your Customer Experience Strategy

15/05/2010 8 min

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Episode Synopsis

For holistic customer experience management, the challenge is horizontal alignment to deliver intentional customer experiences. Keys to horizontal alignment, and what it takes to energize your customer experience strategy as a long-term journey enterprise-wide. Examples from Symantec. From the blog Customer Experience Optimization: at http://clearaction.biz/blog (8:04).

More episodes of the podcast Improving Customer Experience

Employee Engagement in Balanced Scorecards 22/07/2010

Creativity for Customer Experience Improvement 10/07/2010

Improve Customer Experience by Eliminating Customer Focus Boundaries 09/07/2010

Strengthen Customer Relationship Through Customer Engagement 20/05/2010

Improve Customer Experience by Reaching Out to At-Risk Customers 20/05/2010

Why Satisfaction Surveys Aren't Customer Centric 20/05/2010

Customer Experience Management by Walking the Talk 20/05/2010

Customer Experience is Well-Defined by Metaphors 20/05/2010

Customer Survey Action Plans & Feedback to Customers 19/05/2010

Customer Experience Data: Untapped Gold Mines 19/05/2010

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