Customer Experience Management by Walking the Talk

20/05/2010 3 min

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Episode Synopsis

Beyond customer surveys and rhetoric, an organization has to do things uniquely to lead its industry peers in superior customer experience. Examples from IBM, Toyota, Intuit, JetBlue, Enterprise. From the blog Customer Experience Optimization: (3:48).

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Customer Experience Management by Walking the Talk

Listen "Customer Experience Management by Walking the Talk"

Episode Synopsis

More episodes of the podcast Improving Customer Experience

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