Episode Synopsis "Episode 49 - The Customer Was Front and Center at Social Media Marketing World"

Although “marketing” is its name, the annual Social Media Marketing World conference in San Diego had much to say about social customer care. In addition to the official Customer Service track consisting of six sessions, many marketing speakers spoke about the importance of customer experience and customer service. Episode 49 of the Focus on Customer Service podcast offers up a first-hand account of the customer taking center stage at #SMMW17, including highlights from a dozen speakers.

Listen "Episode 49 - The Customer Was Front and Center at Social Media Marketing World"

More episodes of the podcast Focus on Customer Service Podcast

• Introducing: The Experience Maker
• Say Goodbye to Focus on Customer Service and Hello to Experience This!
• Episode 51 - Why the First 100 Days of a Customer Relationship Is Critical (Joey Coleman)
• Episode 50 - Dan Gingiss on his new book Winning at Social Customer Care
• Episode 49 - The Customer Was Front and Center at Social Media Marketing World
• Episode 48 - How Zappos Became Famous for Customer Service