Episode Synopsis "Episode 48 - How Zappos Became Famous for Customer Service"

Take a moment and think about the two or three very best companies in the world at customer service – the ones that are cited over and over again by speakers and authors as being truly unique. These are the companies where customer service is so engrained in the culture, that when social media burst onto the scene they immediately seized the opportunity to show the world their competitive advantage rather than fearing what could happen if customer service were practiced in public. Chances are that your list includes this week's guest!

Listen "Episode 48 - How Zappos Became Famous for Customer Service"

More episodes of the podcast Focus on Customer Service Podcast

• Introducing: The Experience Maker
• Say Goodbye to Focus on Customer Service and Hello to Experience This!
• Episode 51 - Why the First 100 Days of a Customer Relationship Is Critical (Joey Coleman)
• Episode 50 - Dan Gingiss on his new book Winning at Social Customer Care
• Episode 49 - The Customer Was Front and Center at Social Media Marketing World
• Episode 48 - How Zappos Became Famous for Customer Service