E1 Part 2: Coronavirus’ Impact on Contact Centre Technology

E1 Part 2: Coronavirus’ Impact on Contact Centre Technology

DMA Contact Centre Council Podcasts

22/01/2021 1:12PM

Episode Synopsis "E1 Part 2: Coronavirus’ Impact on Contact Centre Technology"

In our latest episode, you will discover: • Remote onboarding: Listen to how our guest Danny Singer, Founder & CEO, Noetica remotely trained 100 contact centre agents based in South Africa. • Benefits of remote working for contact centres • How home working contact centres can maintain the human touch for its agents

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