E1 Part 1: Coronavirus’ Impact on Contact Centre Technology (Part 1)

E1 Part 1: Coronavirus’ Impact on Contact Centre Technology (Part 1)

DMA Contact Centre Council Podcasts

12/01/2021 5:00PM

Episode Synopsis "E1 Part 1: Coronavirus’ Impact on Contact Centre Technology (Part 1)"

Hear how the use of new technology in call centres has helped transition people to home and remote working during the pandemic. Our guests will discuss the broader trends and changes that have been seen and explore what challenges may remain.Analise the...

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