Episode 5: Measuring Customer Effort

Customer Experience with Tethr
09/06/2021 17 min Temporada 2 Episodio 5

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Episode Synopsis

Measuring customer experience is critical, but with several methods to choose from, how do you know which score to focus on? Today Matt and Ted examine the differences between NPS, CES, and CSAT and discuss which one is actually "the best."

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