Episode 2: Origins of Effort Customer Experience with Tethr 20/05/2021 30 min Temporada 2 Episodio 2 Listen "Episode 2: Origins of Effort" Reproducir Descargar episodio Ver en sitio original Episode Synopsis Take a dive into the original research around customer effort and learn where the concept came from and why the team decided to study it. More episodes of the podcast Customer Experience with Tethr CXellence: How RLI empowers customer service agents to deliver great customer service 02/11/2022 CXellence: How Medical Service Company makes doing business effortless for employees and customers 26/10/2022 CXellence: BCU customer service agents focus on 5 key behaviors to cultivate a great member experience 19/10/2022 CXcellence: How Twinstar Credit Union coaches agents to create customer relationships 12/10/2022 CXcellence: How First Bank and Trust creates lifelong customers 05/10/2022 JOLT Episode 3: Overcoming Customer Indecision 30/09/2022 JOLT Episode 2: Understanding Customer Indecision 23/09/2022 JOLT Episode 1: Researching Sales Like Never Before 16/09/2022 Episode 12: Landmines to Avoid 28/07/2021 Episode 11: Customer Effort Outside of the Contact Center 21/07/2021 Ver todos los episodios Share Facebook Twitter LinkedIn