Episode Synopsis "Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support"

Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Matthew Caron, Head of Customer Support at OpenTable. On this episode we discuss: - Building a support culture that scales - Asking questions is the start of good leadership - Support technology and why it's a decade behind Find a table: https://www.opentable.com Accelerating Support is brought to you by Obie obie.ai/acceleratingsupport

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• How to Create a Culture of Knowledge Sharing - The Role of Technology - Part 3 Of 3
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• How to Create a Culture of Knowledge Sharing - Quantifying the cost of the problem - Part 1 of 3
• Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support
• Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support