In the third and final episode of Accelerated HVAC Success with guest Mike Robinson, owner of Smith Plumbing and Heating, Mike begins by explaining how technology continually reshapes the HVAC industry and his own business operations. From leveraging AI to optimize his workforce ratio to expanding his reach through content creation and social media, he discusses how any type of media can engage customers when used with purpose. Further, Mike illustrates how technology has revolutionized financing options, noting that contractors who don’t offer financing are handicapping their growth potential.He also explores the enduring importance of service agreements—especially those that use smart technology to send alerts before problems arise, allowing contractors to be proactive and helping to foster good relationships with customers. Looking ahead, Mike shares his vision for how technology will continue to evolve and empower contractors to operate more efficiently and sustainably. Ben closes their conversation with a teaser for a new course being developed by Smith Plumbing that will focus on helping business owners harness innovation to grow in a sustainable, forward-thinking way.

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