Dan Clapper, HVAC Marketing Director with Interplay Learning talks about the importance of tying business metrics to training to experience exponential growth within the organization. Oftentimes, training is seen as an expense that doesn't deliver ROI, or as unnecessary time taken out of the field that doesn't benefit the company but successful companies know that building employee knowledge leads to increased confidence and skills. Dan and Ben discuss how a training program built around business metrics can improve profitability as well as recruitment and retention of skilled employees.

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