Voice of the Customer

Voice of the Customer

Por: BPA Quality
Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
5 episodios disponibles

Latest episodes of the podcast Voice of the Customer

Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust 12/11/2020
Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY 02/11/2020
Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences 29/09/2020
Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury 16/09/2020
Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication 08/09/2020
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