Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.

Latest episodes of the podcast Voice of the Customer

• Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust
• Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY
• Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences
• Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury
• Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication