Welcome to another episode of The Site Shed! In Episode 456, host Matt Jones sits down with James Hearn of Silver Peak Construction for a powerhouse discussion on scaling a trades business, mastering the sales process, and the surprising role that customer rapport (and even a client’s pet preferences) can play in business success.James shares his journey from commercial projects and roadwork to mastering bathroom, laundry, and wet area renovations across Melbourne’s western suburbs and rural Victoria. You’ll hear real-world tactics Silver Peak uses—like ultra-fast quoting, rigorous client qualification, streamlined operations manuals, and detailed follow-up—to outpace the competition. Plus, discover why James screens customers based not just on budget, but even on whether they own dogs 🐶 or 🐱 cats! 🎥 Watch the video version of this podcast at https://youtu.be/xZ7rUaPe0SkTimestamp:[00:00:49] – James’s Background & Silver Peak Construction’s Specialization[00:03:41] – Competing with Low Quotes & Value Proposition[00:05:12] – Lead Qualification & Sales Process[00:07:41] – Unique Client Qualification: Pets and Personality Fit[00:19:12] – Building & Scaling Through Systems and SOPs[00:23:23] – Evolution & Continuous Improvement of Processes[00:24:36] – Major Business Lessons: Screening Clients & Site Management[00:26:32] – CRM, Job Management, and Technology Adoption[00:39:57] – Communication, Handover, and Aftercare👉 In this episode:  (with a BONUS TIP 🐾)✓Qualifying the Right Clients✓The Power of Discovery Calls✓Pricing with Confidence✓Personal Connection Matters✓Systematize with Checklists✓Fast and Transparent Quoting✓Ongoing Process Improvement✓Communication Prevents Problems✓Stand Out Through Education✓Follow-Up Drives ReferralsIf you’re a trades business owner looking to sharpen your sales, streamline your operations, and provide a truly standout customer experience, this episode is rich in practical, actionable strategies that work in 2024 and beyond.Tune in for fresh insights and inspiration to take your trade business to the next level—don’t forget to like, subscribe, and hit that bell for more Site Shed wisdom!#SalesProcess#CustomerQualification#LeadManagement#SalesClosing#CustomerRetention#TradieBusinessGrowth#Clie Don't let your business fall behind—explore the power of AI with Tradie Hub. Visit tradiehub.net to see the innovative AI tools crafted just for tradies. Discover how you can stay ahead and transform your business with cutting-edge technology! 🧰 Want Access To Tools & Training from Industry Leaders? Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.👉 Join free and grab your next growth tool. 📲 Stay Connected: Facebook: The Site Shed Instagram: @thesiteshed LinkedIn: The Site Shed Website: thesiteshed.com Join a global community of 6000+ trade professionals https://www.facebook.com/groups/TheSiteShed ⭐ Enjoyed This Episode? Leave us a review here! Google Facebook Spotify/Apple

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