S3 E18: The Hidden Costs of Bad Customers! Are You Losing Money?

05/11/2024 24 min Temporada 3 Episodio 18
S3 E18: The Hidden Costs of Bad Customers! Are You Losing Money?

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Episode Synopsis

In this episode, we uncover the often-overlooked financial impact of bad customers on businesses. Join us as we explore how difficult clients can drain your resources—not just financially, but also emotionally and mentally.Through personal stories, including a memorable WeWork experience and a cautionary tale from a SaaS startup, we discuss the real costs associated with mismatched customer relationships. Some of the specifics covered include:How to manage dealing with toxic prospects when you need cashHow low prices attract entitled customers (with examples)How Alex begged his client not to buy his product, they didn’t listen, here’s how it endedHow a client requesting only select parts of your service — like choosing "only horror movies" on Netflix — becomes a recipe for disaster! 😩 An awkward moment with a client who thought consulting included free therapy sessionsHow price shapes customer behavior in unexpected ways! 💸 This episode is co-hosted by:- Brand Strategist Jack Fergusonand-Product Marketing Specialist Alex UrquhartFind Jack on LinkedIn here: Jack Ferguson | LinkedInFind Alex on LinkedIn here: Alex Urquhart | LinkedInFollow The Push on LinkedIn here: The Push: Overview | LinkedInFollow The Push on TikTok here: thepushmedialab (@thepushmedialab) | TikTokFollow The Push on YouTube here: The Push - YouTubeFollow The Push on Instagram here: The Push (@bethepush) • Instagram photos and videosVisit The Push website here: Marketing scenarios. Relatable problems. Practical solutions. | The Push PodcastVisit Jack’s personal website here: Jack Ferguson — Brand StrategistVisit Alex’s website here: Home | Market Science

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