As organizations race to adopt AI, learning leaders face a critical challenge: how to embrace innovation without losing sight of performance. In this episode of Performance Matters, Bob Mosher is joined by Frank Nguyen for a candid, thoughtful conversation about what responsible L&D leadership looks like in an era of rapid disruption.
Drawing on Frank’s experience across industries—from Amazon to Genentech—the discussion explores how learning teams can move beyond order-taking to become true strategic partners. Together, they unpack the balance between delivering today’s results while preparing for tomorrow, the risks of being distracted by AI hype, and why performance—not content or tools—must remain the north star.
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