The Digital Voice Of The Customer is AGENT511's new podcast series! Discover the latest technology trends and innovations in Digital Transformation, Customer Engagement, and Multi-channel Communications as we meet experts from various industries - including Utility, Public Safety, Municipality, Education, Healthcare and more.
Latest episodes of the podcast The Digital Voice Of The Customer
- Increase Customer Loyalty During Outages – A Chat with Russ Henderson, Director of Research & Councils at Chartwell
- Helping Public Safety, One Conversation At A Time – A Chat with Paul Guest from Zetron, a Codan Company
- Safeguarding College Campuses during COVID-19 – A Chat with Chief Thompson (Arizona State University)
- The Unstoppable Growth of Alternative Payment Methods – A Chat with Krystle Ramos
- CTO Chat: 2021 Technology Outlook – Top Trends for Enhancing Digital Customer Experiences in 2021
- CTO Chat: 2021 Technology Outlook – Digital Habits in a Global Pandemic
- Latest Trends and Innovations in Outage Communications – A Chat with Russ Henderson, Senior Research Manager at Chartwell
- What Today’s Customers Expect from Utilities – A Chat with Joanne Fletcher, Utility Expert and AGENT511 Consultant