CTO Chat: 2021 Technology Outlook – Top Trends for Enhancing Digital Customer Experiences in 2021

The Digital Voice Of The Customer
27/01/2021 30 min
CTO Chat: 2021 Technology Outlook – Top Trends for Enhancing Digital Customer Experiences in 2021

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Episode Synopsis

In this episode Raed Adhami, co-founder and CTO of AGENT511, meets with Jason Perry, CTO of Mindgrub Technologies, to discuss some of the top technology trends that have emerged recently in an effort to differentiate and combat the "digital noise". As users are increasingly turning to their mobile and tablet devices as their platforms of choice, what are the most exciting mobile feature updates? How do we see AI and chatbots affecting customer service?

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