Episode Synopsis "Increase Customer Loyalty During Outages – A Chat with Russ Henderson, Director of Research & Councils at Chartwell"
In this episode our CEO Jay Malin meets with Russ Henderson, Director of Research and Councils at Chartwell, to discuss their experiences working with leading utilities to create successful customer engagement programs.
Listen "Increase Customer Loyalty During Outages – A Chat with Russ Henderson, Director of Research & Councils at Chartwell"
More episodes of the podcast The Digital Voice Of The Customer
- Increase Customer Loyalty During Outages – A Chat with Russ Henderson, Director of Research & Councils at Chartwell
- Helping Public Safety, One Conversation At A Time – A Chat with Paul Guest from Zetron, a Codan Company
- Safeguarding College Campuses during COVID-19 – A Chat with Chief Thompson (Arizona State University)
- The Unstoppable Growth of Alternative Payment Methods – A Chat with Krystle Ramos
- CTO Chat: 2021 Technology Outlook – Top Trends for Enhancing Digital Customer Experiences in 2021
- CTO Chat: 2021 Technology Outlook – Digital Habits in a Global Pandemic
- Latest Trends and Innovations in Outage Communications – A Chat with Russ Henderson, Senior Research Manager at Chartwell
- What Today’s Customers Expect from Utilities – A Chat with Joanne Fletcher, Utility Expert and AGENT511 Consultant