CX Update #4: The power of moments, Web3 is NOT a pot of gold and the wait'o'graphers from Hilton

The CX Podcast
29/04/2022 13 min

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Episode Synopsis

Welcome to episode 4 of my CX Update! This month I’m talking about Waitographers, which I believe is a fantastic CX example by the Hilton hotels. I’m also taking a critical look at Web3 and the Metaverse today and I’d like to share a great book on CX with you all: the Power of Moments. Hope you enjoy!

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