CX Update #13: AI buying behavior, understanding customer feedback and many more!

The CX Podcast
28/04/2023 9 min

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Episode Synopsis

Welcome to CX Update #13 everyone! In this episode I’m sharing my views on how AI will change the way customers take buying decisions. The filter of AI will have a huge impact on the brands we choose! I'm also explaining why you shouldn't always take feedback literally, and Whitney Houston is helping me to make another important point about CX. Enjoy the update!

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