The ROI of Customer Experience: Part 2

The CX Leader Podcast | A resource for customer experience leaders
09/03/2021 23 min Temporada 4 Episodio 156
The ROI of Customer Experience: Part 2

Listen "The ROI of Customer Experience: Part 2"

Descargar episodio Ver en sitio original

Episode Synopsis

Customer experience pros are often tasked with proving the ROI of CX within an organization. Utilizing experience data – or "X-data" – combined with operational data – or "O-data" – can be an effective tool in proving ROI of your CX efforts. In part 2 of exploring the ROI of CX, host Steve Walker welcomes Troy Powell and Brad Harmon from Walker to discuss practical ways to use X- and O-data to prove the return on your customer experience efforts.
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA