The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
100 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 4 de 5

364: Global And Local Themes At Our CX Summits 23/07/2024
363: Live At CX Summit EMEA, 2024 16/07/2024
362: Live At CX Summit North America, 2024 09/07/2024
361: Practitioner Stories: CX At Prudential 02/07/2024
360: Conversational AI For Customer Service 25/06/2024
359: Systems Thinking For CX: Collaboration And Productivity 18/06/2024
358: Generative AI And Search Product Discovery 11/06/2024
357: Everybody Needs A Journey Atlas 04/06/2024
356: Enabling Frontline Employees Through Technology And Process Innovations 28/05/2024
355: Practitioner Stories: CX At Majid Al Futtaim 21/05/2024
354: Getting Stakeholder Buy-in For Customer Research 14/05/2024
353: CX4IT 09/05/2024
352: Practitioner Stories: Customer-Centric Culture At LinkedIn 01/05/2024
351: Practitioner Stories: CX At LinkedIn with Sam Stern 23/04/2024
350: CX, Customer Success, And Marketing Together At B2B Summit 17/04/2024
349: CX Capability-Building And Activity-Tracking 09/04/2024
348: Design For Empathy 03/04/2024
347: How To Prioritize Customer Journeys 26/03/2024
346: Practitioner Stories: Journey Centricity At E.ON: Part 2 19/03/2024
345: Practitioner Stories: Journey Centricity At E.ON: Part 1 12/03/2024
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