352: Practitioner Stories: Customer-Centric Culture At LinkedIn

01/05/2024 16 min
352: Practitioner Stories: Customer-Centric Culture At LinkedIn

Listen "352: Practitioner Stories: Customer-Centric Culture At LinkedIn"

Episode Synopsis

Sam Stern, Senior Manager of CX at LinkedIn, returns for a discussion on customer-centric culture. Along with a candid assessment of the current state of customer-centric culture at LinkedIn, he offers his perspective as a former Forrester analyst-turned-practitioner.