ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "365: Harness Mental Models To Create Strategic Alignment"
Episode Synopsis
Mental models operate throughout your organization. They determine what we believe will occur and create expectations, predictions, and decisions — for customers, executives, and employees. VP and Principal Analyst Joana de Quintanilha explains harnessing mental models and applies it to CX pros’ biggest business challenges.
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