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Listen "361: Practitioner Stories: CX At Prudential"
Episode Synopsis
Julian Aldeco, VP, Head of Customer Voice and Obsession at Prudential Financial, gives a candid retelling of Prudential's CX transformation thus far. Aldeco offers details to guide other practitioners in varied topics, from CX strategy to measurement to culture.
More episodes of the podcast The CX Cast
420: CX Stakeholder Management
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415: Journey Innovation
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