The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
100 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 3 de 5

384: How Fujitsu Europe Scaled Its CX Transformation 10/12/2024
383: Practitioner Stories: Verizon’s CX In The AI Revolution  03/12/2024
382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping 26/11/2024
381: Journey Mapping Masterclass 3: Validate The Journey 19/11/2024
380: Journey Mapping Masterclass 2: Workshop Your Journey 12/11/2024
379: Journey Mapping Masterclass 1: Frame The Effort 05/11/2024
378: Practitioner Stories: Journey Management At Prudential 29/10/2024
377: How To Design Trustworthy AI Experiences 22/10/2024
376: Practitioner Stories: People-Centric CX At eBay 15/10/2024
375: Practitioner Stories: Implementing NPS At e&   08/10/2024
374: Feedback Is A Touchpoint, Too 01/10/2024
373: CX Index Reveals Drop In Quality For European Banks 24/09/2024
372: Are Your Personas Hit Or Miss? 17/09/2024
371: Behaviors Are The Building Blocks Of Customer-Focused Culture 10/09/2024
370: Your CX Cast Budget Planning Guide 03/09/2024
369: How To Plan A CX Day  27/08/2024
368: How To Solve For CX With GenAI Hackathons 20/08/2024
367: The State of CX Measurement 13/08/2024
366: CX Case Studies Overview 06/08/2024
365: Harness Mental Models To Create Strategic Alignment 30/07/2024
« Primera ‹ Anterior 1 2 3 4 5 Siguiente › Última »
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA