ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "379: Journey Mapping Masterclass 1: Frame The Effort"
Episode Synopsis
This is the first in a 4-episode deep-dive on journey mapping with our journey mapping expert, Joana de Quintanilha. In this episode, Joana gives an overview of the journey mapping effort, from scoping through to improving the customer experience itself.
More episodes of the podcast The CX Cast
420: CX Stakeholder Management
09/09/2025
415: Journey Innovation
05/08/2025
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