Episode Synopsis "THC 3 Course Material 4 "The Hospitality Service Delivery System"

Quality Service Management in Tourism and Hospitality Management Reference:John S.O.(2014). TotalQualityManagementandOperationalExcellence4th Edition. C&E Publishing Inc., Robert C.F., Micheal C.S., Cherill P.H. (2012).Total Quality Management for Hospitality and Tourism. Cencage Learning Asia Pte Ltd. James R.E., William M.L. (2013). Total Quality Management. Cenage Learning Asia Pte Ltd.

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