This episode of Syncronized tackles the challenging IT staffing landscape, focusing on recruiting and retention for Managed Service Providers (MSPs). Host Brandon Garcin and guest James Horne, Sr. Director of Delivery at AxiomPath, discuss the increasing skill gaps, diverse tech requirements, and the difficulties MSPs face in attracting and retaining top talent. James emphasizes the importance of understanding company culture, vision, and team dynamics when hiring. He advocates for building strong client relationships and tailoring recruiting strategies to each MSP's specific needs.James and Brandon explore the evolving role of AI in recruiting, including its benefits and potential pitfalls. They discuss how AI can automate tasks like transcribing calls and generating candidate summaries, freeing recruiters to focus on building relationships. They also touch on the importance of human interaction in the hiring process and the need for candidates to avoid over-reliance on AI-generated resumes.Finally, the conversation shifts to the concept of an "elastic bench," a flexible staffing model allowing MSPs to scale their workforce up or down as needed. James highlights the benefits of this approach, particularly for project-based work and adapting to rapidly changing market demands. This model allows MSPs to offer a wider range of services while maintaining control over costs and overhead.

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