In this episode of Syncronized, host Brandon Garcin sits down with Bryant Tow, Chief Security Officer at Leapfrog Services. They explore the expanding “galaxy” of AI and what it means for managed service providers and IT teams. Bryant breaks down why rushing to adopt AI for its own sake often backfires, comparing it to buying a new saw before you have anything to cut. He stresses the value of starting with real business needs, building strong governance, and focusing on cyber hygiene before layering on new technology.Bryant shares how most AI risk stems from everyday users and third-party vendors, not just the core technology. He explains why MSPs should “stay in their lane” by enabling productivity, managing infrastructure, and supporting data security—while letting clients lead on business process changes. Bryant highlights the importance of readiness assessments, clear policies, and keeping close watch on how data moves both inside and outside the organization.The conversation turns to the rising threat of AI-powered phishing attacks and the need for practical defenses. Bryant shares his perspective on recent incidents and reminds listeners that basic vigilance and strong frameworks still matter most, even as tools evolve. The episode offers a grounded look at how MSPs can help clients adopt AI safely and productively, without losing sight of security or business priorities.

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