It's easy to escalate things, and easy to let them continue along that escalated path! Emotions are high, things are heated, everyone is trying to make their point, get their point across….often we're lost in what we want in those moments and we forget about the other person. They don't matter right now, doesn't matter how they feel or what point they're trying to make! You just want to be heard!!! And in this episode, we get to the bottom of this exact point & how to use that to de-escalate the situation. It might not be what you think, but listen in to find out!

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