Episode Synopsis "Personal Financial Coaches: The new battle ground for retail banking customers"

Who do you trust to provide you with the best advice about managing your finances? The traditional banks clearly feel that they own this space, but the rise of Open Banking and the increasing sophistication of AI has created new money management apps and opened the door to new entrants. In the battle for retail banking customers Personal Financial Coaches (PFC's)  are becoming ground zero.  Players understand that winning this battle will define who thrives and who may not survive in the new banking world. In this episode we talk to Mandana Dilmaghani, Virtusa xLabs Service Design Lead, and Anil Awasthi, Virtusa's head of  Retail Banking about the evolving PFM space and how players like Toucan, Plum and Yolt are designing and delivering engaging solutions using emerging tech.

Listen "Personal Financial Coaches: The new battle ground for retail banking customers"

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• Personal Financial Coaches: The new battle ground for retail banking customers
• Open Banking: Identifying opportunities beyond compliance and outside of retail banking.
• The changing face of innovation labs