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Social Impact CX

Social Impact CX

Por: Social Impact CX

Podcast by Social Impact CX

39 episodios disponibles

Latest episodes of the podcast Social Impact CX

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Episode 19 - CX Lessons From the Insurance Industry - Part 2 15/11/2018

Episode 18 - CX Lessons From the Insurance Industry - Part 1 08/11/2018

Episode 17 - Why CX is Different For Social Impact Organizations and Nonprofits 01/11/2018

Episode 16 - VoS - How to Start 21/09/2018

Episode 15 - Under What Conditions is Information Empowering - Part 2 13/09/2018

Episode 14 - Under What Conditions is Information Empowering? - Part 1 06/09/2018

Episode 13 - Voice of the Served 24/08/2018

Episode 12 - Organizational Culture and CX 09/08/2018

Episode 11 - Relating Brand, Positioning, and the 4 P’s to CX 17/05/2018

Episode 10 - Meaningful Experiences Are Built By Teams 10/05/2018

Episode 9 – Why CX Requires Ownership, Not Just Empowerment 03/05/2018

Episode 8 - Measuring Customer Experience Programs 26/04/2018

Episode 7 - Committing to Customer Research 17/04/2018

Episode 6 - What Nonprofits Can Learn About CX From For-Profits 11/04/2018

Episode 5 - Understanding Social Enterprise, CX, and Brand 06/04/2018

Episode 4 - Personas 03/04/2018

Episode 3 - Defining “Journey” 26/02/2018

Episode 2 - Starting With "Who" 21/02/2018

Episode 1 - Welcome 21/02/2018

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