What really makes a leasing experience unforgettable? In this reflective episode of Rooms with Ronald, host Ronald Harrington takes us behind the scenes of his recent visits to multifamily communities and offers a candid look at what’s working—and what’s not. From missed connections to missed opportunities, Ronald unpacks why leasing teams often fall short of resident expectations and how small shifts can make a massive impact.As more renters shop digitally and crave authentic experiences, it’s never been more important to blend automation with human connection. Ronald explores how personal follow-ups, meaningful interactions, and a bold ask for the lease can redefine your property's reputation. Whether you’re a property manager or a leasing consultant, this episode is a must-listen if you’re ready to raise your leasing game.In This Episode:🔹 Why are leasing expectations not matching the reality for today’s renters?🔹 What personal touches can transform a standard tour into a standout experience?🔹 The lack of proper follow-up is one of the biggest mistakes leasing teams make.🔹 How automation and customer service can work together to deliver memorable leasing moments.🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!🎧 Listen now to learn how to exceed expectations, close more leases, and create customer experiences worth remembering.👉 Need help improving your leasing team’s performance? Reach out to Ronald for expert consulting services!#RoomsWithRonald #LeasingExperience #MultifamilyMarketing #CustomerServiceMatters #PropertyManagement #LeasingConsulting #DigitalShopping #FollowUpMatters #HospitalityInHousing #MultifamilyLeasing

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