Reimagining The Contact Center - with Marc Bernstein

Por: Marc Bernstein
Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.
62 episodios disponibles

Latest episodes of the podcast Reimagining The Contact Center - with Marc Bernstein

#62 - Capacity: The Decade of the Agent 14/07/2025
#61 - Shep Hyken: Beware of Artificial Incompetence 30/06/2025
#60 - Rime: From Vocal Cords to Code 23/06/2025
#59 - 8x8: Build AI That Backs Your Team 13/06/2025
#58 – Pinkfish: The New Rules of AI Fluency 05/06/2025
#57 - Phonely: Engineering the Perfect Voice Agent 19/05/2025
#56 - Calabrio: From Workforce to Worklife 05/05/2025
#55 - Verint: An AI Outcomes Company 15/04/2025
#54 - Regal.ai: The Contact Center Revolution 05/03/2025
#53 - Bland AI: The Rise of Voice AI 28/01/2025
#52 - Speechmatics: The Future of Seamless Customer Service 23/10/2024
#51 - Bling: Automating Agents in the Contact Center 07/10/2024
#50 - Loris: Customer Insights, Quality Assurance, Agent Copilot 24/09/2024
#49 - Convoso: Effective Prompt Engineering 10/09/2024
#48 - OttoQA: LLMs vs. Keywords 04/09/2024
#47 - Krisp: The Evolution of the Virtual Agent 27/08/2024
The Collaborative Contact Center w/Blair Pleasant 02/12/2022
Building a Community of Discourse on Discord w/Megan Merrick 07/10/2022
Lessons from Virtualized Work and Leveling Up Agents w/Eric Sims 09/09/2022
Defining the Human Experience w/Juanita Coley 29/07/2022
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