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Listen "#51 - Bling: Automating Agents in the Contact Center"
Episode Synopsis
Kishlaya Sharma and Marc Bernstein discuss the future of AI, back-office automation, and the delicate balance between leveraging cutting-edge technology while keeping the humanness in the contact center.
Timestamps:
00:00 Bling Introduction
07:25 Unified Platforms
10:12 Bling's Approach
14:00 AI in Communications
17:25 AI Agents vs. Human Agents
20:20 LLM's at Bling
26:30 Relinquishing Control
33:13 AI in 3 Years
Timestamps:
00:00 Bling Introduction
07:25 Unified Platforms
10:12 Bling's Approach
14:00 AI in Communications
17:25 AI Agents vs. Human Agents
20:20 LLM's at Bling
26:30 Relinquishing Control
33:13 AI in 3 Years
More episodes of the podcast Reimagining The Contact Center - with Marc Bernstein
#62 - Capacity: The Decade of the Agent
14/07/2025
#60 - Rime: From Vocal Cords to Code
23/06/2025
#59 - 8x8: Build AI That Backs Your Team
13/06/2025
#58 – Pinkfish: The New Rules of AI Fluency
05/06/2025
#56 - Calabrio: From Workforce to Worklife
05/05/2025
#55 - Verint: An AI Outcomes Company
15/04/2025
#53 - Bland AI: The Rise of Voice AI
28/01/2025
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