Marc Bernstein speaks with Daniel Ziv, VP of Experience Management and Analytics at Verint, about why Verint doesn’t call itself an AI company—but an AI outcomes company. They dive into the difference between building tech and delivering results, unpack Verint’s Da Vinci and Genie Bots, and debate the power of open platforms in driving speed, control, and integration. Together, they paint a vision of AI that’s not just smart—but purpose-built to solve real business problems.Timestamps:00:00 Introduction01:13 Use Cases & Key Outcomes04:40 Value First Approach07:40 Open vs. Closed Platform13:00 Micro Workflows15:30 Narrow Intelligence17:40 Relationship Building19:05 Verint Da Vinci25:18 Setting Up Bots31:19 AI in 3 Years

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