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Listen "Building a Community of Discourse on Discord w/Megan Merrick"
Episode Synopsis
Megan and Marc discuss lessons from theater, the power of mindfulness and empathy, and new digital frontiers for managing successful CX.
Megan Merrick is a passionate advocate for building unrivaled customer experiences for companies. She is currently championing this pursuit as Head of CX at Candy Digital, a digital collectables company that works with household names like the MLB, WWE, and Netflix. Megan was recently recognized as a CCW 2022 Next Generation Leader.
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Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
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Send in a voice message: https://anchor.fm/marcbernstein/message
Megan Merrick is a passionate advocate for building unrivaled customer experiences for companies. She is currently championing this pursuit as Head of CX at Candy Digital, a digital collectables company that works with household names like the MLB, WWE, and Netflix. Megan was recently recognized as a CCW 2022 Next Generation Leader.
---
Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
---
Send in a voice message: https://anchor.fm/marcbernstein/message
More episodes of the podcast Reimagining The Contact Center - with Marc Bernstein
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#60 - Rime: From Vocal Cords to Code
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#59 - 8x8: Build AI That Backs Your Team
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#58 – Pinkfish: The New Rules of AI Fluency
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#56 - Calabrio: From Workforce to Worklife
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#55 - Verint: An AI Outcomes Company
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#53 - Bland AI: The Rise of Voice AI
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