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Listen "#56 - Calabrio: From Workforce to Worklife"
Episode Synopsis
In this episode of Reimagining the Contact Center, Balto CEO Marc Bernstein sits down with Calabrio’s CTO for a wide-ranging, mind-bending conversation about the true impact of AI. Not just on operations. Not just on outcomes. But on how we think, lead, and find meaning in work. This one’s part neuroscience, part strategy, part spiritual reset for anyone feeling overwhelmed by the AI buzz. Don’t miss it.Timestamps:00:00 Introduction01:00 Different AI Eras02:00 Past Clarity With AI08:20 What AI Does To The Human Brain12:55 Break Through The Noise16:48 Barrier To Great Contact Center Value21:18 WEM Category25:50 AI Agents vs. Human Agents29:20 AI in 3 Years
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