Ron Kaufman: Customer Service Excellence, Culture Transformation, AI in CX | Pulse by Intuji #11Description:Discover the secrets of customer service excellence and culture transformation with Ron Kaufman, CEO of Uplifting Service, in this episode of Pulse by Intuji. Learn how to elevate your organisation's service delivery and delight customers in today's AI-driven world.Topics Covered:00:00 Introduction00:22 Ron’s Early Influences01:19 Ron’s Work in Singapore04:03 Defining Service05:42 Uplifting Service Concept07:09 Singapore Airlines and Changi Airport10:25 Six Levels of Service Framework12:20 Service Culture and Leadership14:06 Practical Steps for Service Improvement16:36 Challenges in Elevating Service23:14 Defining Care in Service25:14 Blending Human Design with Technology27:15 Examples of Successful Tech Integration30:22 Challenges of Over-Automating35:00 The Importance of User Experience Design37:02 Tech Integration in Large Organisations40:51 AI in Customer Service45:17 Future of Customer Service and Community Well-being50:31 Closing RemarksLearn How To:- Elevate your organisation's service delivery to delight customers- Implement the Six Levels of Service Framework- Transform your organisational culture for service excellence- Balance technology and human interaction in customer experience- Leverage AI to enhance customer service while maintaining a human touchWhether you're a business leader, customer experience professional, or service industry expert, this episode offers valuable insights on creaLearn More About Intuji:Visit our Learning Centre at (https://intuji.com/learning-centre/) for more resources on digital transformation, AI, and business innovation.Connect with Us:Pulse LinkedIn: (https://www.linkedin.com/company/pulse-by-intuji/)Intuji LinkedIn: (https://www.linkedin.com/company/intuji/)Intuji Website: (https://intuji.com/)Don’t forget to like, subscribe, and share this episode if you found it insightful!

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