Episode Synopsis "Angry members – and the cost (and benefit) of communication"
When contentious issues and characters arise, the cost of communication is all the more apparent. This is highlighted now in light of the CO manager licensing bill veto, and DORA investigation into the CO community association industry. As those in the industry, what can we do to minimize having upset people in our organizations?
Listen "Angry members – and the cost (and benefit) of communication"
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