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Listen "Podcast 81 - Hotel Loyalty"
Episode Synopsis
Hotel loyalty isn’t just about free nights anymore. From lifestyle partnerships and sustainability to digital innovation and personal recognition, loyalty is transforming the hospitality landscape.
In this episode of The Loyalty Podcast on LoyaltyWired, host Ian Pringle is joined by Emilie Couton (CEO, Accor Plus), Andrew Cleary (VP, Global CRM & Customer Strategy, Mandarin Oriental), and Vicky Elliott (hotel and loyalty expert, New World Loyalty) to unpack the future of hotel loyalty.
They explore what’s changed, what’s next, and what every hospitality leader should be doing right now to stay ahead of the curve — plus a few loyalty “sins” and lessons learned along the way.
In this episode of The Loyalty Podcast on LoyaltyWired, host Ian Pringle is joined by Emilie Couton (CEO, Accor Plus), Andrew Cleary (VP, Global CRM & Customer Strategy, Mandarin Oriental), and Vicky Elliott (hotel and loyalty expert, New World Loyalty) to unpack the future of hotel loyalty.
They explore what’s changed, what’s next, and what every hospitality leader should be doing right now to stay ahead of the curve — plus a few loyalty “sins” and lessons learned along the way.
More episodes of the podcast Loyalty Wired
Newscast 26 - The Premium Reward Card Wars
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Podcast 80 - Digital Native Loyalty
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Podcast 79 - Loyalty on Holiday
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Newscast 24 - The Nordstrom Shift
23/06/2025
Newscast 23 - The Loyalty Boomerang
08/06/2025
Podcast 77 - Changing Customer Needs - 2025
03/06/2025
Newscast 22 - Loyalty Exit Strategies
12/05/2025
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