You’ve started a business, grown a team, and revenue is steady. Now what? That first plateau you hit as a business owner can be extremely difficult as you don’t want to do something that destroys what you’ve built but you know change is needed to take those next steps. Those moments are exactly where this week’s guest, Dr. Kelly Henry, steps in. Dr. Kelly specializes in customer retention and marketing for small business owners. His experience has helped him develop the skills to quickly and effectively teach business owners how to successfully apply the right strategies in the right order that allows them to grow their business to its maximum capacity. In this episode of Leveraging Leadership, host Emily Sander sits down with Dr. Kelly to discuss scaling a small or medium sized business to its maximum capacity, why he harps on the Pareto Principle with all of his clients, how taking away is the best path to adding more, and much more.  To learn more about Dr. Kelly, download his free ebook, or book a free consultation call with him, visit his website. To purchase Dr. Kelly’s book, Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits, visit here. Follow Dr. Kelly: Facebook | Instagram – – – – –  Guest Introduction (00:00)Scaling Small to Medium Businesses (03:55)The 80/20 Rule aka The Pareto Principle (06:25)Taking Away Not Adding More (09:15)Defining Top Priorities for All Team Members (14:18)What Gets Monitored and By Whom (18:30)Typical Places Companies Plateau (21:50)One Thing Business Owners Underestimate (27:10)Kelly’s Books and Where to Find Him (29:12) – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy startups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. To learn more about Emily and Next Level Coaching, click here.Follow Emily on: Twitter | LinkedIn | YouTube

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