How does an accountancy firm’s leadership team – the whole team – radically change the use of software, processes and systems within their firm?That’s a big question to unpack, but in this humanisethenumbers.online podcast discussion between myself and Eriona Bajrakurtaj, you'll hear how she has transformed the behaviour and performance of the people, as well as the effectiveness of the systems and processes, in her 19-person, 1600-client firm. She and her team moved a thousand clients from one way of bookkeeping to another in just six months – a thousand clients in six months! This is a podcast definitely worth listening to if you are wondering how to approach change in your firm. Listen in to hear Eriona describe her journey – starting as a 13-year-old bookkeeper in her father's accounting firm to transforming that firm later in life as Managing Director. I hope you enjoy this podcast with Eriona as much as I did, and I hope you can take from the discussion insights that will help you humanise the numbers in your own firm.When on this episode page, please scroll down for the contact information for Eriona and to find additional resources mentioned in the podcast. 

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