Managing Increased Call Volumes and Wait Times

Get To The Point
27/04/2020 18 min
Managing Increased Call Volumes and Wait Times

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Episode Synopsis

As healthcare organizations are running overtime and seeing an intense strain on their resources, many are exploring alternative models that allow internal experts to focus on high-value work. In this episode, Pivot Point Consulting’s Zack Tisch, Vice President Strategic Growth and Matt Curtin, Senior Director Strategic Growth share some practical ways to delegate tasks like patient portal calls, IT help desk incidents, and report requests freeing up valuable resources to focus on more pressing needs.

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